Anything but! Your success is our success. This is the basis of the Canobi.ONE agreement. We’re with you in this – you are not alone.
You can contact us via telephone or email at any time of any day. If the first person you speak to cannot resolve your problem, they will be able to contact someone who will, and we will normally get back to you within four hours.
As part of the Canobi.ONE service agreement Canobi warrants the parts. If you have any problems, contact us and we’ll deal with it.
The normal process is that we ship everything to your site configured and ready for you to install. We provide training, instructions, and support for this process. If desired, we can provide a price on Canobi sending a representative to assist with the setup.
With the Canobi.ONE service you are fully supported. You can contact us via phone or email. Your hardware and software are monitored in real-time. In the unlikely event there is a hardware fault, then we will ship a replacement unit to you. We also cover all calibrations, including sending you